Refund policy

At REVO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return process for eligible products.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.

Free Returns

We offer free return shipping on eligible returns within the 30-day return period.

For approved returns, REVO will provide the necessary return instructions and, where applicable, a prepaid return shipping label.

Please contact us before sending any product back.

Return Eligibility

To qualify for a return:

The return request must be submitted within 30 days of delivery
The item must be unused and in its original condition
The item must include all original accessories, components and documentation
The product should be returned in its original packaging whenever reasonably possible
Proof of purchase or your order number is required

Please do not return products directly to the manufacturer or to our company address unless specifically instructed to do so by our customer service team.

Non-Returnable Items

Certain products may not qualify for return, including:

Personalized or custom-made products
Gift cards
Digital or downloadable products
Products that have been materially used, altered or damaged after delivery
Products missing essential parts or accessories for reasons not caused by REVO
Items specifically identified as Final Sale, where permitted by applicable law

This does not affect your rights if an item arrives damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the product
Photographs of the packaging where relevant

Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement, exchange or refund.

You will not be responsible for return shipping costs when the return is the result of an incorrect, damaged or defective product supplied by us.

Refund Process

Once your returned item has been received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to your original payment method.

Approved refunds are generally processed within 5–7 business days after inspection.

After we process your refund, your bank, credit card provider or payment processor may require additional time before the funds appear in your account.

Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received the funds:

Check your bank or credit card account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

contact@revo-shopping.com

Exchanges

If you receive a damaged, defective or incorrect product, we may offer an exchange or replacement depending on product availability.

Please contact our customer service team before returning the item.

How to Start a Return

To request a return, contact our customer service team:

Email: contact@revo-shopping.com
Telephone: +1 (581) 703-8673

Please include your order number and the reason for your return.

Once your request has been reviewed, we will provide you with the appropriate return instructions.

Do not send a return to our business address unless we have specifically instructed you to do so.

Return Shipping

Eligible returns within the 30-day return period qualify for free return shipping when processed through our authorized return procedure.

We strongly recommend using only the return method or shipping label provided or approved by our customer service team.

REVO cannot be responsible for returns sent independently to an incorrect address or without following the provided return instructions.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it enters processing or shipment.

If the order has already been processed or shipped, it may need to be returned under this Refund & Returns Policy.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact us:

REVO
Operated by SIMBA SUPPLY LLC